Shipping Policy
Shipping Policy
Thank you for shopping with CozySense Baby.
We currently ship within Australia.
Processing Times
Orders are usually packed and dispatched within 1–3 business days, excluding weekends and public holidays.
During busy periods, product launches, or promotional events, dispatch may take slightly longer.
Shipping Times
Estimated delivery times within Australia:
- Standard shipping: 3–8 business days
- Express shipping: 1–4 business days
Delivery times are estimates only and may vary depending on your location and the courier or postal service.
Shipping Fees
Shipping fees are calculated at checkout.
We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown on the website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details if tracking is available.
Incorrect Shipping Details
Please ensure your shipping address is correct before placing your order. CozySense Baby is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us at CozySenseBaby@gmail.com and we will help investigate the issue.
Please note that delivery delays caused by postal services, couriers, weather, public holidays, or other external events are outside our control.
Pre-Orders
If you purchase a pre-order item, the estimated dispatch date will be shown on the product page. If your order contains both in-stock and pre-order items, they may be shipped together once all items are available.
Contact Us
If you have any questions about shipping, please contact us at:
CozySenseBaby@gmail.com